[This post first appeared on the SHRM Blog on June 19, 2017]
The Monday of any SHRM conference is usually jammed packed and high energy. It’s the first full day of sessions. People are excited to check out the sessions they mapped out for the day, and they aren’t yet exhausted from talking to the 18,000 attendees at #SHRM17.
One of the themes I noticed in the sessions I attended – whether it was Laszlo Bock’s general session or Jennifer McClure’s excellent session on disrupting HR – centered around taking a chance on talent. They challenged HR to stop putting up so many artificial barriers to hiring the best performers; you know, barriers like degree requirements or minimum years of experience. These barriers only serve to weed out people who may have excellent potential, ensuring you hire people who were successful in one system but not necessarily in yours.
This concept most likely rubs a lot of HR professionals the wrong way. After all, minimum qualifications are the bread and butter of job postings everywhere (particularly in the public sector and highly regulated industries). But research is beginning to support this stance. Recently, Ernst and Young announced they would no longer require degrees as entry criteria because their research showed a degree was NOT a predictor of success at their organization. Other organizations, like Xerox, found that experience didn’t matter either. It was better to build than buy, because work will outpace skills at a faster pace and you better be able to train your folks up if you want to stay competitive.
I like this trend. I hate artificial barriers in hiring, and have often said some of my best hires were people I hired on potential rather than track record. One of these people is sitting on a panel at this very conference. Sam joined my team with limited experience in learning and development. He had been working for a bank and had made some job aids…and that’s about it. But he clearly had an eye from problem solving, a creative mind, and a work ethic like no other. I always asked candidates to prepare a presentation on leadership for my hiring process, and Sam’s was incredibly well-researched, coherent, interesting, and definitely helped the audience learned. So I hired him. And he was amazing. Today, Sam is the Director of Training at Chipotle – a role he created from nothing after starting with them as a contractor.
If I had followed the job description and minimum requirements, I never would have hired Sam. I shudder to think that I probably wouldn’t have been allowed to hire Sam if anyone really looked closely at his background. And that would have been a damn shame because I would have missed out on a chance to watch a person find their path and become a success. (As you can tell, I’m ridiculously proud of Sam and try not to embarrass him, but I did it anyway, so there.)
So if you take anything back with you to your workplace, take the idea that it’s time to stop putting ridiculous requirements on your job descriptions. Challenge your hiring managers on their desire for degrees, certifications, and years of experience. Point-factoring isn’t how we do comp anymore – it shouldn’t dictate how you define a job. If you don’t push back, if you don’t consider potential and growth, you risk missing out on some incredible hires.
Go out there and find your Sam. And prepare to be amazed.