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Category Archives: Authenticity

Network or nepotism: where do we draw the line?

“Work your network.”

“Employee referrals are the best way to find talent.”

“Oh, I have a great person I can recommend for that.”

“It’s not WHAT you know, it’s WHO you know.”

Depending on your point of view, you either think these statements are helpful and motivating, or the embodiment of everything that’s wrong in society today.

This eternal debate is at the heart of my frustration with “hire for fit” or requests from conference planners for recommendations of speakers. On the one hand, it is important to find people who don’t necessarily “match” but certainly “go” – they complement the business in ways that moves the organization forward rather than fights for fighting’s sake. On the other hand, you can end up with a whole lot of same.  – the same thinking, the same looking, the same people, the same faces.

I struggle with this because I’ve benefited from my network. I’ve been afforded opportunities I wouldn’t have because the people in my circle of trust have recommended me for things, or have hired me for gigs, or have introduced me to people who then helped me do cool things. I am grateful to my network and humbled they think to recommend me for anything. And I really love the opportunity to refer someone I know because they are smart, talented, capable, all that stuff.

fowl-storm

And yet…

I recognize that someone else who had some mad skillz may not have gotten the opportunity because they don’t know the right people. And that it’s really hard to break into a new industry or group or company when you’re new and sometimes the “old guard” circles the wagons a little too much.

In hiring, data suggests employee referrals are the “best” – they tend to be sticky and because an employee is putting his/her reputation on the line, the referrals aren’t usually awful. For those of you who work among those with particularly niche skill sets (IT, OD, Legal,, etc.), you recognize the fact there are typically six (or fewer) degrees of separation between you and any possible candidate because we all keep referring the same people over and over.

What do we do about it? Throw out referrals all together? Avoid going to our network to ask about who should be a part of an event? Refuse to hire someone we’ve worked with before?

Yeah, maybe.

Or maybe not.

Maybe we just need be a little more aware of who we reach out to. Maybe we need to be intentional about the balance of referrals to new voices when it comes to giving opportunities. Maybe we need to take a chance now and then because it’s exciting to meet/hear/see/hire someone new.

Think of it this way – Marvel movies are great. The MCU has done a fantastic job of weaving together multiple storylines and breathing new life into old characters (you know Ironman was a secondary title, right?). But deep down, every once in awhile you kind of want to see something original. There’s a reason Greatest Showman had legs in the box office (and only part of it can be attributed to Hugh Jackman). It doesn’t take anything away from Marvel and movies you love. But it does give you glimpse of something different that you might not have wanted to watch.

So here’s my challenge for you – for every person who is your “go-to” referral for something, try to also refer someone new. It will grow the network at large and offer opportunity to those who may not have the reach that others do.

Plus, when that person turns into a star, you can always say you discovered them.

 

The currency of real network in not greed, but generosity.

~ Keith Ferrazzi

 

 

 
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Posted by on May 1, 2018 in Authenticity, Uncategorized

 

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Life and leadership lessons from Frank Oz

When I was a kid, The Muppet Show was constantly on. Whether it was Roger Moore’s rendition of “Talk to the Animals” while fighting spies with laser guns, or Lynda Carter just being awesome, I loved watching. My most enduring memories of several songs are the version I saw on The Muppet Show – “In the Navy” (Viking pigs singing); “Time in a Bottle” (one of the more poignant versions rendered); “The Gambler” (old ghost gambler guy!); and “Grandma’s Feather Bed” (one of several collaborations with John Denver).

Even better than the guest stars and music were the muppets themselves. Scooter had dreams and a work ethic. Sam the Eagle suffered fools. The Swedish Chef was…well, Swedish. And I’m pretty sure Statler and Waldorf are related to me. When I started to learn more about the craft underlying the creation of The Muppet Show – and later all the movies – I was amazed by the talent and dedication of the people who brought my favorites to life.

Other than Jim Henson (who created the whole thing), the puppeteer who shined brighter than them all for me was Frank Oz. He created Animal, Fozzie Bear (Wakka! Wakka! Wakka!), Sam the Eagle, and others. On Sesame Street, he was responsible for Grover, Cookie Monster, and Bert. And lest we forget…he created Yoda in The Empire Strikes Back – a role for which George Lucas campaigned for an Oscar nomination.

Beyond puppeteering, Frank Oz is an acclaimed director – Little Shop of HorrorsDirty Rotten ScoundrelsWhat About Bob?, well…you can look up the rest on IMDB. He even occasionally made a cameo in movies – including that riveting prison clerk scene in Blues Brothers (sacred viewing in my childhood household).

I bring all this up because I want you to really understand what Frank Oz has accomplished throughout his career. This child of puppeteers who grew up to be so instrumental in so many lives.

And now – Frank Oz is on Twitter. And I adore him. 

Joining Twitter in December 2017 and using the handle @TheFrankOzJam, Oz has been authentically interacting with people in a way that’s both delightful and stunning. He shares thoughts as he goes about his day. He loves talking with fans, asking them where they’re from and admitting he can’t possibly talk to everyone because he still needs to talk to his wife!

Frank Oz on Twitter is a master class of humility – that most elusive of leadership traits we all claim people need, but often secretly dismiss as weakness when we see it. Since he’s been on Twitter, I’ve been glued to his feed and I think there are some things we can all learned from this man:

  • Remember the team: Oz nearly ALWAYS mentions everyone he’s worked with on just about every project. When complimented for his performance as Yoda, his response was it only worked so well because Mark (Hamill) interacted with Yoda like a real person. He throws credit to his collaborators far more than he accepts credit for himself.
  • Be honest and open: One of the more honest tweets came from Oz asking everyone which character the public thought he most identified with. After some guesses, he said, “There have really been wonderful guesses. Thanks! Okay. So. I most identify with Grover and Fozzie. Grover because he’s pure, Fozzie because as a kid I really wanted to be in show biz too. I shouldn’t have put Yoda in the mix. He is way deep inside me, but I’m not that wise.” Later he said, “Yes I identified most with Grover and Fozzie, but there are bits of me in all of my characters. Me being boring is Bert, me pure is Grover, me obsessed-Cookie, me neurotic-Piggy, me insecure-Fozzie, me uptight-Sam, me crazed-Animal. I’m a bit like each of them. And so are you.”
  • Know that luck is real: He very much acknowledges the opportunities he’s had, and knows how lucky he’s been. “I don’t know how I got here. I was this kid with low self esteem and a bit of talent. But a lot of people have talent and haven’t “made it.” Why did the planets line up for me? Why didn’t other talented people get their Jim Henson as a mentor? I don’t think I’ll ever know why.” When a follower mentioned his obvious “passion,” Oz replied, “No. Not true. I wasn’t passionate. I just had fun with Jim and my fellow performers. And I never struggled to find work. Jim always found it and I just delivered. Others have had to struggle.”
  • Don’t forget what work looks like: Frank Oz knows how weird it is that he makes a living through entertainment. He thinks about it a lot. “I’ve always believed the world is lopsided. I get attention & money while others do far more important things to keep our world going: Yes, those who work with their hands, as my father did, but also from teachers to mental health workers. Thank you all for keeping us afloat.” And them he immediately followed it with, “I’m not being humble. What i’ve done in my work life has given value or you wouldn’t be reading this. But what I truly believe is that the lesser known and lesser paid people are the ones holding up the world. So please give kudos to them. I’m doin’ fine here.”
  • Believe in the potential of others: “There are hidden artists among us. A really good short order cook is one. Bacon’s on the griddle, bread in toaster, slice bagel, orders shouted, crack eggs, flip bacon, grab toast, hands moving, body in motion. All rhythm, rhythm, rhythm. A beautiful thing to watch. An artist.” Seriously.
  • Cherish your elders and those who paved the way: Oz often thinks about the older folks he sees in his travels and encourages us to learn from them. “In my twenties, (mid 1960’s) I bought a video camera with a VERY heavy battery case and huge camera. Before they became too old, I recorded hours of footage of my mom and my dad telling me their life’s stories. They are gone now. But I have their stories. Don’t wait too long.”

If you struggle with how to interact with others, follow Frank Oz on Twitter and study his language use, approach, openness, and humility. He’s the internet hero we didn’t know we needed. He is the balm to all the anger in the world right now. If we could just try to lead with curiosity and listen for understanding, maybe we’d be a step closer to being the people we hope we can be.

I view kindness as a weapon. Not the kindness that is paternal or condescending or platitudinous. I mean the kindness that comes from true empathy; that gently acknowledges another’s travails and so makes her/him feel less alone. For me, there’s no stronger weapon. 

Frank Oz, 12/31/2017

 
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Posted by on January 21, 2018 in Authenticity, Executive Presence

 

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My Left Ear (a story in two parts): Part 2

In Part One, I shared the story of what actually happened to my ear. Here’s the rest of the story (with apologies to Paul Harvey).


What I Learned Through This 

I’ve been dealing with the whole left ear thing for about 6 months now, and I’ve learned a few things in that time:

  1. SSHL can hit anyone at anytime: One of the ways I’ve always handled situations is to get as educated as possible about the topic, so I’ve read a LOT about SSHL and know there’s nothing I could have done to prevent it. It just happens. So sleep well tonight, everyone!
  2. Hearing loss has been tied to accelerated mental decline: This was surprising to me, but after reading about it, it makes sense. I notice I’m more withdrawn in group situations, and I still have one great ear! Imagine having almost no hearing. Experts think that the gradual withdraw from all social situations impacts brain stimulation, which can accelerate dementia. They aren’t sure yet, but the National Institute of Health has a study that will be completed in the next few years that should shed some light on it.
  3. Hearing aids are wicked expensive and seldom covered by insurance: My hearing aids will cost more than $3,000. If I was under 18, they’d be covered by insurance. For adults, there is very limited support. Even Medicare doesn’t cover hearing aids fully (if at all). I’m lucky to be in a position where I can afford them (as well as the constant purchase of batteries). The fact they aren’t covered, and yet may help those suffering from cognitive decline, really bothers me. Luckily, Costco and other discount offerings are available for some models. [Note: In a kind of cosmic circle of life, my mom reminded me that my late Uncle Billy had multiple patents on hearing aid technology. It would be kind of cool if his work ended up in my ears.]
  4. Diagnosis and treatment took a lot: All told, I had 1 urgent care appointment, 3 specialist appointments, 1 MRI, 1 CT-Scan, and 1 hearing aid fitting. Oh, and I still need to actually GET my hearing aids, then do a follow up, and get yearly checkups. All of these appointments have happened at different times and at very different locations (opposite ends of town). Because I have good insurance and a job where I’m allowed to leave for doctors’ appointments, this wasn’t (much of) a problem. My out of pocket was negligible (yeah – even with an MRI and CT-scan). I can’t imagine what I would have done if I was in an hourly position trying to juggle childcare and no sick time, making $11/hour with a high deductible healthcare plan. We really need to work on this as a society and not make basic healthcare something that can threaten someone’s job and/or financial security just because they need to go to the doctor.
  5. The reactions of others were surprising: When I started sharing the diagnosis and ultimately the prognosis and need for hearing aids, I got different reactions. Some people chose to make a joke (note: probably not a good idea to make a “what?” joke to a person who just told you they are now deaf in one ear). My guess is these people didn’t know how to respond. Other people reacted like I told them I had a serious disease. I appreciate their sympathy and concern, but felt like it was out of place. I’m not dead. I’m not kept from doing what I like to do. I’m going to be okay. Really.
  6. It’s still pretty freaking annoying: If anything, my left ear is an inconvenience to me. I get frustrated sometimes – I can’t sleep on my right side and hope to hear anything, like an alarm, so I have to be aware of my sleep position. And the tinnitus gets annoying sometimes, but I’ve already adjusted somewhat. It’s tiresome to have to use my right ear for phone calls because now I have to hold the phone with my left hand but write with my right hand, which means I drop the phone. A lot. This may be one of the things I’m most looking forward to fixing with hearing aids. It’s the little things.

    Another “lend me your ears” joke. I clearly have a problem.


Why I Shared This Story:

A few reasons. It’s a quick way for me to update people I know but don’t see on a regular basis. It’s a way to help people understand why I may not have been paying attention to them in a crowded setting. I didn’t find much shared from people who experience SSHL, so maybe this will help someone else who finds themselves in this situation. Sharing my story is also a way to help people realize that health stuff hits people anytime, anywhere, for no real reason. So if you’re one of those people who blame people for their health problems, you’re likely to hear from me…and it won’t be pleasant.

I also thought it would be good to shed some light on the challenges of ongoing healthcare for a non-life threatening issue. Loss of hearing in one ear is hardly comparable to cancer, MS, ALS, or any of the other thousands of health issues facing millions of people every day. It does require treatment, though, which includes follow-up care. Does the fact that you can’t immediately notice I can’t hear out of my left ear impact the way you’d react to my requests for time to see the doctor? It could. Do you have an employee who misses a lot of time for doctors’ appointments? Do you find it suspicious? I bet someone in the office has made a joke about job hunting about that person (or even me, for that matter). Our health issues are supposed to be confidential, but make no mistake – people who are managing health issues KNOW others are judging them and often share details they’d rather not share just to avoid the ongoing bullshit and side-eye they get from their coworkers or boss.

I also shared this story because I was surprised at what I learned about hearing loss and mental decline, particularly in the elderly. I hope the National Institute of Health’s study points to some tangible actions we can take to help mitigate this and maybe throw some damn funding towards helping more people get GOOD hearing aids who need them. Technology has improved tenfold (my hearing aids will have an iPhone app), but prices have not come down. Yes, technically you’re getting more for your money now, but that money is a pretty high amount, especially for those on a limited income.

I hope to get my hearing aids fitted some time in January 2018. I’ll keep you posted on what that process is like and how they impact my day-to-day.

In the meantime, sorry if I was only half-listening to you the last time we spoke.

At least I have an excuse. 😉

 
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Posted by on January 9, 2018 in Authenticity

 

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My Left Ear (a story in two parts): Part 1

Part One: The Story of What Happened

In June 2017, a few days before the national SHRM conference in New Orleans, I noticed that my ears felt kind of clogged, particularly my left ear. I’d had allergies so I wasn’t particularly worried. Then, later in the day, my left ear kind of went dead. As in…couldn’t hear anything at all. I thought my phone was broken because I couldn’t hear the ring tone when I held it up to my ear. Still, I wasn’t worried because I figured it was congestion. I’d just take some Sudafed and use some Swim-Ear to dry it out.

The next morning, I still had no hearing in that ear.

Knowing I was getting on a plane in less than 48 hours (and knowing how PAINFUL it is to fly with a clogged ear), I went to Urgent Care to see what was up. The doctor there took a look up my nose and in my ears and said it was most likely congestion as he didn’t see any infection. Told me to take Sudafed and use nose drops for a couple of days and it would clear up.

Those of you who saw me at SHRM17 knew I couldn’t hear you if you sat on my left side. I suspect a few of you took advantage of that (bless your evil little hearts). By the end of the conference, I was starting to get some hearing back, so I was confident the doctor had been right and I’d be hearing again in no time.

A “lend me your ears” joke. I regret nothing.

Not so much.

Six weeks later, my hearing hadn’t really improved in that ear and I was starting to get tinnitus (not really a ringing – more like what you hear when you hold a seashell to your ear). I went to an ENT (ear-nose-throat) specialist who informed me it wasn’t congestion; rather, I was one of the lucky folks who experience sudden sensorineural hearing loss (SSHL). This was most likely caused by a deep inner ear infection I didn’t even know I had that damaged my cochlea. Even better…it turns out that had the doctor at Urgent Care recognized it, he could have given me steroids that would have given me about a 70% chance of getting my hearing back. As it stood, it was too late to do anything. The ENT said this with such remorse, I had to tell her it was going to be okay.

That first hearing test showed my right ear was fine. But my left ear was down to 75% word recognition.

I was told to give it a few months to see how it stabilized, then get retested. Oh, and I got to get an MRI because in a few cases (not many, but you want to be careful) some people (hardly anyone, but still) turn out to have a benign tumor growing in their ear bones (really, this hardly ever happens, but let’s just be sure).

No tumor. Nothing structurally wrong.

At the time of my second hearing test, I’d developed pulsatile tinnitus (so imagine hearing your heartbeat in your ear REALLY LOUDLY only it sounds squishy). Oh, and my left ear’s word recognition rating went down to around 35% – meaning it can’t really recognize any words at all, and most frequencies are right out.

Because of the pulsatile tinnitus, I was sent to get a CT-scan with contrast because sometimes (not that often, but you want to check) pulsatile tinnitus is caused by a vascular issue, like a growing aneurysm (don’t be worried…but schedule it soon), so it’s good to check these things.

Thankfully, the CT-scan showed no problems. And the technology is wicked cool, but I couldn’t have my eyes open because apparently it would have made them not work anymore. Which is a bummer, because I really wanted to see how it worked. This lack of underlying cause means 1) I’m in the 30% of people for whom there IS no cause of pulsatile tinnitus, and 2) I may never get rid of it. Or it will come and go.

Having been medically cleared of weird ear things, I made an appointment to be fitted for hearing aids.

I’m 43, by the way.

In case you’re wondering, yes – it does kind of suck to be told you have permanent hearing loss. It sucks even more when you did what you’re supposed to do and went to the doctor right away, just to not be given the right treatment. But I’m not mad about that because I was very congested and have had blocked ears my whole life, and the doctor went with the diagnosis that was the most likely scenario (when you hear hooves, think horses, not zebras). It could have had a better outcome, but wasn’t guaranteed. Besides, I can’t do anything about it now, so what’s the point? And my right ear is still at 100%.

I was mostly worried because I’m a singer. And you really need to be able to hear the people around you (and yourself) to be able to sing properly. Luckily, it didn’t impact me TOO much – I just noticed I had to listen differently. I’m sure it impacted my pitch a bit, but no one threw anything at me, so I’m calling it a win.

I do notice that in crowded areas, or in a group discussion, it’s hard to follow anything going on across the way or from my left side. This causes me to pull back in group settings even more than I normally would because it’s just too tiring to try and follow everything that’s being said. I figured if someone REALLY needs me to respond, they’ll repeat themselves.

I’m not writing about hearing aids just yet, because this happened in 2017. Hearing aids are expensive and I need my flex spending account to kick in so I can go buy said hearing aids. I need 2 because just amplifying sound in my left ear would be useless (I’d hear mush LOUDER, which seems pointless). So I will have a receiver in my left ear that will transmit sound from that side to a hearing aid in my right ear, which will interpret the sound as though it’s coming from my left. HOW COOL IS THAT??? Hearing aid technology has come a long way. And I’m hopeful it will help the tinnitus. Basically, tinnitus is a result of your brain freaking out that it can’t hear something from an ear anymore, so it creates fake sound to trick itself into thinking the ear is working. It’s like phantom pain from a missing limb. Our brains are so freaking weird.

Next up: Part Two – What I learned.

 
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Posted by on January 8, 2018 in Authenticity, Self-Awareness

 

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You’re never too big to care about people

Almost every day, my delightful Mumsie Poo starts her morning by going to her local neighborhood Starbucks for a cup of coffee (grande in a venti cup – the woman likes her cream), chats with the baristas and some of the customers, and then continues on with the day’s activities. The agenda for these activities are usually sent to me in a daily text; I assume that’s so I can find her when she’s kidnapped for ransom money due to her secret royal status. Or because deep down she’s an arch nemesis and her texts are tiny daily monologues about how she will take over the world. Still figuring that one out.

Actual cake baked by Mumsie Poo for her Starbucks friends.

Anyway…Mumsie Poo celebrated her birthday on December 13th. In her daily text the next day, she told me that the Starbucks folks all chipped in to buy her a new coffee tumbler and paid for a month’s worth of free coffee for her. She was so tickled by that. She even baked them a cake to say thank you.

The thing is, this Starbucks has ALWAYS done great things for my mom. She’s a retired lady on a very fixed income, so going to buy a daily cup of coffee is a bit of an indulgence. She does it to get out of the house and to say hi to the friends she’s made at that shop. And they repay her – they “accidentally” forget to charge her for her coffee one day. Or they recharge her Starbucks card “just ’cause.” They know her by name and always ask her how her day is going. In return, Mumsie Poo bakes them birthday cakes, brings them Christmas cards, and gets too involved in the stories of their personal lives. (You can take the woman out of Chicago….)

They have built a wonderful little community at that Starbucks. On the times I’ve gone with Mumsie Poo, they all tell me how much they love my mom and what a great baker she is. They are incredibly nice to everyone who walks in, but are especially nice to their regulars. They really do go above and beyond to make Mumsie Poo feel welcome and comfortable. And they give her a hard time when she deserves it, so they get extra points for that.

My point in sharing all this is not to brag about my mom’s local Starbucks. It’s to point out that even though Starbucks has almost 14,000 locations IN THE US ALONE, they are able to create an individual connection with a customer. It’s not about profits, and it isn’t about marketing (although the word of mouth doesn’t hurt). It’s because they genuinely like what they’re doing and like their customers. And they understand they are making a difference in one person’s day.

There’s a lesson in all this for businesses and leaders alike.

Connect on a human level. Be generous. Care.

That’s all you really need to do to make a difference, no matter how big you are.

 
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Posted by on December 19, 2017 in Authenticity

 

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I hate your sunshine.

During a recent #Nextchat, the conversation turned to making sure current employees were honest about what life was like at the company when talking to candidates. I think I said something clever like, “Life isn’t always sunshine and rainbows at any org, no matter how great it is.” Then Anne Tomkinson (a co-host of the chat) said something even MORE clever, “And you also never know what is positive or negative to someone. They might hate your sunshine.”

And while my life goal is to now have a situation in which I can turn to someone and yell, “I HATE YOUR SUNSHINE!”, I also love what Anne said. Because she’s right. Something you find fantastic at work, another person may hate.

Let’s take open floor plans.

Some people love them – they think they foster creativity, collaboration, and create a bright, open atmosphere that makes the office great to be in. And then there are normal people who just want to be able to close a door and get some damn work done every once in awhile.

See? Someone hated your sunshine.

Leadership styles aren’t immune from this, either. You may think a hands-off approach is the best way to work. All employees want a manager who stays away until needed, right? Believe it or not, there ARE employees out there who want a little more direction and guidance on their day-to-day work and wouldn’t see it as micromanaging. They’d see that as support.

Sunshine hated once again.

As leaders, we have to be careful that we aren’t forcefeeding sunshine to our employees. We have to be aware of the different preferences in our workforce. We can’t always accommodate them (sorry, you can’t really wear pajamas all day…), but we can at least stop trying to get them to love the same things we do. Be realistic, for goodness’ sake.

That whole credibility issue leadership seems to have in so many organizations can be tied to our inability to recognize how our people actually feel about things that are going on at work. It’s OKAY for you to think it’s awesome that the cafeteria is moving to healthy food only. You can even tell people that you think it’s awesome. But don’t try to persuade people who hate the idea. Just say, “I get it. It’s not for everyone.” And move on.

Sunshine is subjective. As soon as leadership recognizes that, we’ll be in a better position to build trust and credibility with our teams.

And that should bring a little sunshine to all of us.


Author’s Note: If, like me, you immediately started singing Len’s Don’t You Steal My Sunshine upon reading this article’s headline, I truly apologize. It will take you roughly 72 hours to remove it from your brain. 

 

 

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Everyone needs a Jerry

Early in my HR career, I worked for a large Fortune 200 organization that sold pay TV.  We were geographically dispersed – call centers, field technicians, and a big ol’ headquarters filling two rather large office buildings.

The culture at this place was…I’ll say challenging. It didn’t win a lot of fans, that’s for sure. But the company knew exactly who it was and didn’t try to pretend to be something else, which I appreciated. And many days, most people really liked their job – awesome people to work with, cool projects, access to leadership, super fast career development.

From a Christmas video the company shot. OF COURSE you needed Jerry singing!

There were some days, though…I mean, seriously. Walking into the building was physically difficult. For a lot of people. You’d see their footsteps slowing down, the smile disappearing from their face, their shoulders slumping. It was going to be a grind.

Then you walked through the door and at the front desk was Jerry. And you couldn’t help but smile.

Jerry was one of the main front desk security guards whose job it was to greet visitors, hand out security passes, and generally make sure the folks walking into the building were supposed to be there. But Jerry always took it a step further. He would stand at the desk saying, “Good mornin’. good mornin’, good mornin'” to every person walking in. He’d ask you about your weekend. He’d tell you to have an “awesome, awesome” day. (Always awesome. Twice.)

Jerry was the best.

He saw his job as more than “just a” security guard. He saw himself as an ambassador of the organization. He loved his job and he wanted to make sure you loved it, too. And even if you didn’t, he made sure you had at least one smile that day. Visitors to the building loved him. Regular visitors would worry if he wasn’t at the front desk because he was on break (“Did something happen to Jerry?”). Everyone loved Jerry. Even our sometimes-not-the-most-personable CEO. Jerry could make ANYONE smile.

The CEO recognized Jerry’s worth to the organization because he honored him with a very prestigious award at an all hands meeting, broadcast to all our facilities. This award was typically given to people who had made the company a lot of money, or created a new product, or some other business-y reason. Jerry got it for being himself and helping others.

Everyone needs a Jerry – whether it’s in your organization or in your life. A Jerry helps you set the right tone for your day, or helps bring you out of a gloom on your way home. A Jerry is the face of your company who makes people feel welcomed and valued. A Jerry is this janitor, giving high fives to students as they walk in the door.

Jerry was definitely one of my favorite things about working at that organization. On my last day, when I handed him my badge, he gave a huge hug and said good luck. And a few years later, when I went back to the building to meet with some former co-workers…he recognized me and gave me another hug and said it was great to see me. Who wouldn’t want a Jerry????

As far as I know, Jerry is still being Jerry. I didn’t write this because something sad happened to him or anything. I was just reminded of him when I saw the story about the janitor high fiving students, and I thought, “How cool would that be to get that walking into work every day? Oh wait…Jerry did that.” And thus I wrote about him.

I hope you have a Jerry. And, more importantly, I hope you can be someone’s Jerry.

Because a Jerry is awesome, awesome.

 

 
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Posted by on November 2, 2017 in Authenticity, culture, Engagement

 

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