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Survivor: Meetings Edition

If you clicked on this link because you thought it would be a thoughtful look at how to structure a meeting to ensure success, then you have come to the wrong place.

I am at the point where I no longer think it can be done on a consistent basis. Yes, you will have the occasional meeting where decisions are ACTUALLY made and people leave feeling like they accomplished something. But let’s be honest…those are few and far between. And do we REALLY think one more article reminding everyone to have an agenda and desired outcomes is going to make a difference?survivor

I didn’t think so.

And so, for your edification and general sanity, I present the following tips for surviving meetings:

  • Bring your smartphone: Seems pretty basic, right? But how else are you going to stay occupied during the update you’ve heard in 4 other meetings? And besides, if someone calls you out, you can say you were just pulling up the email with the attachment the person was talking about. (Hint: have that pre-loaded. Just in case.)
  • Bring a notebook: This is essential. It’s low tech. It doesn’t rely on good signal. And no one can accuse you of not paying attention because it looks like you’re taking notes…even if you’re just doodling, jotting down a grocery list, or finally writing that novel you’ve always known you had inside you.
  • Choose your seat carefully: It’s good to sit next to someone you like so you can exchange meaningful glances when something goofy is said. If that’s not possible, then sit across from that person so you can silently laugh when appropriate. There’s always an opportunity to text that person from afar as needed. (See “bring your smartphone.”)
  • Pretend the person who drones on and on is monologuing: This is straight from The Incredibles. At some point, the villain ALWAYS monologues. This is your chance to dream up your amazing escape! I’m sure lasers will be involved somehow. There should be lasers. But not capes. For obvious reasons.
  • Play Devil’s Advocate: This one is more about amusement than survival, but whatever. Some people believe the Outlook meeting is the required time to hold the meeting, so they’re not going to end early if they can help it. Why not spice up the festivities with a little, “Just playing devil’s advocate?” For example, the group is talking about ways to increase customer service. You can pipe in with a, “Just playing devil’s advocate here, but is the customer REALLY always right? I’d hate for us to go down a certain path on a false premise.”
  • Fake a sneezing fit: Coughing works, too. Anything that requires you to inarticulately point at your face and make a beeline for the door.

If you find yourself relying on one or more of these on a regular basis, your company has a problem with meetings. Now you have a choice – either perpetuate the issue or take a stand and stop going unless you know why the meeting is taking place. It only takes one strong voice to question the recurring meeting, and it only takes one smart question to find out why 10 people are sitting in a room.

Or you can fake sneeze. Because that makes you look like an adult.

What have YOU done to liven up your awful meetings? I want to hear from you!

 
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Posted by on March 1, 2017 in culture, Teamwork

 

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More than a conference – WorkHuman 2017

I know what you’re thinking: Ugh. ANOTHER ‘come to this conference because it’s so freaking great’ post. 

Well…yeah, it kind of is.

But it’s more than that! It’s a confession of sorts.

See, I usually end up going to conferences because either I’m speaking and they asked me to be there by paying my way, or because I know a bunch of cool people who are going to the conference and I really, really want to see them. I seldom go to a conference simply because it looks “interesting.”

WorkHuman was a little different.

I’ve been going to this conference since the very first one (you know…3 years ago). I had seen teasers about it and knew it was going to have some great speakers, including Shawn Achor, Nilofer Merchant, Ariana Huffington, and Adam Grant. I had seen Adam Grant speak in Denver and I just loved his book, so I thought, “Gee, what a cool looking conference. Oh well, no chance to go, I’ll just watch from afar.”

As fate would have it, I had a chance to attend because I knew people. (See? NETWORKING PAYS OFF. Go do it.) I got to see some friends I knew, but more importantly, I got to experience a conference that was unlike any other. The format was unique. The setting was far more intimate than most conferences. And more swanky. (Note to conference planners: you’ll never go wrong with choosing swanky.) And it felt more like a good conversation among friends because it wasn’t frenetic. Rather than piling on the concurrent sessions, WorkHuman had a keynote, then a few breakouts, and then another keynote, and a few more breakouts, etc. What resulted was a shared experience that allowed attendees to discuss the speakers, pay attention to the content, and not worry that they were missing something else in a session down the hall. I loved it.
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I got a chance to go back to the second one and write about it while I was there. This time, the conference was bigger with more sessions (but still swanky. Seriously…go for swank.). The venue was slightly less intimate, but the speakers were again top notch, and while there were more sessions, the conference let you sample several ideas with 15 minute power sessions, collaborative conversation spaces, and fascinating topics. And did I mention Michael J. Fox spoke? No? Well, he did. And it was fantastic.  (I also got called out to meet Globoforce CEO Eric Mosley because of something I tweeted during his session. Smart guy. Super nice. Good chat.)

And I get to go back this year – once again to write about the conference, but even better…I get to speak. YES. I am one of the 15 minute power sessions you can choose to avoid so you can see the other people talk about cool things! I’m incredibly honored and excited to be part of this conference. I love the concept. I love the theme. I love the swanky locales. (Clearly.)

But most importantly, I love the people. And I’m an introvert. So for me to say that after spending 3 days at a conference with so many people, that’s really saying something.

I got to meet some fabulous human beings at WorkHuman. I met John Baldino (who will be a fellow speaker this year) at the pool the day before the conference started. Of course, I had no idea that’s who he was (but the lack of hair probably should have been a clue), so I just talked to him like he was some random friendly guy at the pool. Thankfully, I didn’t say anything too embarrassing (I think), but he has seen me in a swimsuit, so I feel like that makes us family. I saw a bunch of people I don’t get to see nearly enough in real life (Tim Sackett, Kris Dunn, Kristen Harcourt, Robin Schooling, and so many more). I met the mind behind WorkHuman Robot. And because of the conference, I started following many of the speakers on Twitter…and they actually interact with you. Like people! (Amy Cuddy and Adam Grant are especially nice on Twitter. You guys are the best!) So I guess what I’m saying is…even though I went to that first WorkHuman thinking it was just another conference, I walked away with a new appreciation for how a conference that focuses on old topics a new way can really change the way you look at things.

So join us there and say a quick “hi.” Need help convincing your leadership it’s a good idea? Here’s a resource. In fact, since money runs the world, if you register and use the promo code WH17INF-MFA and you’ll save $200 on the registration fee!

WorkHuman helps you CONNECT – to your purpose, to your work, to other people, to new ideas. It’s fun. It’s fresh. It’s a good time.

Hope to see you there!

robot

We love you, WorkHuman Robot.

 
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Posted by on February 6, 2017 in culture, Personal Development

 

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Questions about your culture? Check your travel policy

Okay, it doesn’t necessarily need to be your travel policy, but I think it’s particularly useful for this exercise.

Allow me to explain.

Culture has lots of different definitions. Feel free to Google them if you’re a completist. For me, I look at culture as how work gets done in an organization. That encompasses a lot of stuff, and many tend to think solely of the people component – attitudes, values, behaviors, etc. Those are all part of it, so I’m glad people consider it!  Some also think about culture in terms of reward and recognition, employee perks, stuff like that. Also part of it, so keep that on the list!

The piece that is often missed, though, is process and policy. You know, the nuts and bolts of how you enable (or disable) work to be done within your organization. We forget this part of our culture because it’s in the background. Shit gets done regardless, and we fail to think about the mechanisms that we put in place unless legislation forces us to take a look at it. But it’s having one hell of an impact on your corporate culture whether you realize it or not.

In the FABULOUS book Good Omens: The Nice and Accurate Prophecies of Agnus Nutter, WitchCrowley (“An Angel who did not so much Fall as Saunter Vaguely Downwards”) ruminates on some of his greatest accomplishments of demony on Earth. He’s frustrated by the old school demons who think one soul at a time. Crowley puts in place entire systems that ratchet up stress just enough for a person to take it out on another person who would then take it out on another…well, you get the idea. Traffic jams from a poorly designed highway is one example. The resulting negative psychic energy from poorly designed systems poisons the world and primes it for the appearance of the AntiChrist.

Which brings us to the travel policy.paperstack-292x300

If you could design the optimal travel policy, what would it look like? Let’s assume that you have to cap spending and all that fun stuff. Good chance that you might say, “Okay, you can get a flight that works for you and your family – as long as it’s not unnecessarily pricey (e.g., first class all the time). And go ahead and book it on the airline’s web site and use your corporate card so it’s not too complicated. Pick a hotel that comfortable, safe, and near the facility where your visiting. You know, don’t stay at the Ritz, but you don’t need to hit the Motel 6. Oh, and for your food and transportation? Here’s a per diem. You spend that as you see fit.” Doesn’t that sound lovely?

I sort of doubt you’d create one with overly complicated rules about which flights you can book, or require you to use a centralized travel site that doesn’t work 40% of the time, or make arbitrary cutoff points about how long a flight has to be in order to pay for early seating or business class. You wouldn’t set a spend limit on each meal ($10 breakfast, $10 lunch, $20 dinner), or require use of public transportation. You certainly wouldn’t limit the amount of tip someone was allowed to leave for a waitress. And surely you wouldn’t then force your employees to spend hours entering receipts into an overly complicated and antiquated computer system.

Now, if reading the previous paragraph made your blood boil or scoff in disbelief, imagine working under that sort of policy. Because that is a real thing. This policy exists in the world today. (I won’t say where. BUT YOU KNOW WHO YOU ARE.)

No matter how much you talk about the value of people, or how much you want your culture to be one of trust, or how much you want to be an employer of choice, a policy like the one above undermines all of it. It tells your employees that saving a little money is WAY more important than your employees’ time. Or that you don’t trust them to spend money like it’s their own.

It’s hurting your culture because sometimes, employees want to spend $25 at breakfast and then eat a protein bar for lunch. Or sometimes, they just want to take the 2 hour earlier flight to see their kid after a long trip. Or they want to stay an extra night in the hotel because they want to be able to visit their internal customers without feeling like they have to sneak in a key meeting. They don’t want to feel like their work is overly burdensome.

Before you get all, “But, Mary…” on me, yes, I know you need to have some controls in place – not just to ensure good spending practices, but for risk management compliance. I’m not saying you get rid of everything. Just get rid of the stuff you don’t need. (And you don’t need a lot of it.)

So if you’ve got “culture” in any form on you list of organizational initiatives this year, don’t forget to look at your travel policy. In fact, look at all your policies. And your systems. And your workflows.

You may be surprised at how much impact you can have on that always elusive “culture improvement.”

 

 
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Posted by on January 11, 2017 in culture

 

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