Month: September 2015

Development as partnership (when leaders and employees get it)

Last week, I had the opportunity to both attend and speak at the Illinois state conference for the Society of Human Resource Management (henceforth referred to as ILSHRM, ’cause that’s way too much to type out).

Hundreds of HR professionals descended upon the Holiday Inn and Convention Center in Tinley Park, IL for a couple of days of networking, socializing, eating far too many carbs, and yes…learning.

I love being able to talk to people from around the country about what they do, what they struggle with, and how they are trying to make their workplace – and themselves – better. And these folks are from Illinois, so they’re chatty Midwesterners who are open, honest, and a lot of fun to boot.

Dancing_Cats

What struck me as I talked to the fine folks of ILSHRM is that we all have similar challenges – high state of change, evolving business demands, disengaged employees, managers who don’t always get it, legal shifts, work-life balance, etc. And what impressed me is that despite all the challenges, these people were determined to find a way to fix it. They believed that by advancing their skills, learning from others, and challenging their own thinking, they might be able to take something from ILSHRM back to their workplace, apply it, and make a difference.

Naive? Maybe. Optimistic? Probably.

Impossible? No.

I say it’s not impossible because all those people attending ILSHRM had the support of their organizations and/or their boss.  Maybe it was a “check the box” exercise to prove the company supports development. Who cares – they got to go. Most were there because their boss/leadership had specific problems and trust their HR team to go find a solution that will work for them.

This conference reaffirmed the fact that when leaders and employees are both devoted to development, good things can happen. Heck, I was there because my boss was willing to let me go spread our brand and bring new ideas back. (Thanks, Gail!)

And for the cynics out there, you’re right – some people attend conferences to get their credits to avoid retaking a test, for the carb overload, for a couple of nights away from the kids. But tell that to the fun folks I had lunch with from the Metropolitan Water Reclamation District – all 10+ of them. This was a group determined to get something out of the conference…and have a fun time while they learned. And tell that to the young HR professionals who asked incredibly powerful, insightful questions in all the sessions they attended. They weren’t content to listen and leave – they wanted to explore, to learn from the collective experience from the folks in the room.

The reality is that this only works if everyone involved is willing to MAKE IT WORK. (Tim Gunn shout out!) Developing employees is more than signing up for a class or a conversation about career goals now and then. It’s about employees stating what they need for their development and leaders supporting them in that endeavor.

It takes two to tango.

Leaders, employees, customers and companies all benefit when development is supported. So I challenge each of you – whether you are a manager or individual contributor – to do what you can to partner for development. You’ll get so much more out of it than what you put into it.

I know I do.

 

Slow or fast, we’re all in the same race (lessons from the driver’s seat)

No, this isn’t going to be an introspective look at the fleeting immediacy of life. I mean, that’s a real thing and you should really think deep profound thoughts about it, but I’m not in the mood.

I’m in the mood to talk about driving.

As readers of this blog know, I always wanted to be a stunt car driver. I don’t really remember why that was something I wanted to do. It just looked like a lot of fun, and the drivers were badass.

I’m not a stunt car driver (yet), but I have gotten a chance to live like one for a few hours. It’s called autocross – and if you’ve never gotten to do it, I highly recommend it. It’s so choice. IMG_2998

Basically, autocross is a giant parking lot or other paved area with a course laid out in cones. It might be a hairpin turn, followed by a slalom, followed by a 90-degree turn, etc. You get a series of runs throughout the day, each one timed. If you hit a cone, you get a time penalty. If you miss a “gate” or go off-course, you officially get a DNF (did not finish), but unofficially you still get to drive the rest of the course like a baller.

This was the second such event I’ve had a chance to do and, like a lot of people in my line of work, I couldn’t help but notice some similarities to the workplace.

Someone else may lay out the course, but you choose how you attack it.
In autocross, like a lot of jobs, there are a series of obstacles/tasks you have to tackle. The cool thing is that we get to choose the way to get through them. In autocross, you see people who go as fast as they can, slamming on their brakes to course correct, and sometimes it’s not pretty. Ultimately, though, they learn from their mistakes and do better next time. Some people start very slowly and tentatively, afraid to make mistakes, learning the course. And as their confidence grows, they get faster and better. Your job is the same way. You can go fast and furious, or go slow and cautious. Each approach teaches different lessons, and the “driver” (employee) can either choose to learn from them and improve, or get the lesser result.

Most mistakes are minor. Don’t freak out. Keep going.
If you hit a cone in autocross, you get a 2 second penalty. And people might give you a hard time. If you miss a gate or something, a corner worker makes a big X with their arms and you get a DNF for the run…but you get to keep driving and you learned something. Most work mistakes are similar. Did you send out an email with a minor typo? Okay, you goofed up. Own it and learn from it. Did you forget to staple ALL the packets? Nobody died. Don’t be afraid to make minor mistakes. (And if you’re a leader, realize your people will make them!) The important thing is to learn from it.

Some mistakes ARE a big deal. Recognize when it could happen.
In these types of driving events, you don’t drive all that fast. But cars do sometimes spin out and go flying off the course. If you’re working a corner, you need to be alert and position yourself in a place that will minimize your risk of getting hit. Not all jobs are life and death, but SOME ARE. Inattention can and does get people killed. Whether you’re the person doing the dangerous activity, or the support person watching that activity, be alert and do what you can to ensure safety protocol is followed. We all want to get to the finish line in one piece.

People doing the same thing at the same time have SOMETHING in common. Work with that.
People who do autocross events have all different types of cars and come from a variety of backgrounds. In a generic social setting, it’s doubtful that any of them would hang out. But put them in this situation and suddenly they are best friends, trading driving tips and encouraging each other to improve each run. Your coworkers may not be people you’d choose to socialize with. In fact, people are socializing with coworkers less and less these days. And it may be impacting our work experience. So while you don’t have to be a best friend or anything, it’s okay to loosen up and talk like people now and then.

Have a good time.
You’re driving a car through a crazy course. OF COURSE YOU’RE GOING TO HAVE FUN. Granted, work isn’t going to be a super fun autocross event every day. But hopefully parts of it are. And if it isn’t, try to find ways to make it a good time. You’re there for too many hours in your life.

Whatever you do – in your “real” life or your “work” life – it’s important to remember that while we all have different approaches, we are all still just trying to finish the race.

Start strong, stay strong, and finish strong by always remembering why you’re doing it in the first place.
– Ralph Marston