Category: Clarity

Efforts vs. Results: Do employees know the difference?

I recently read an article  day that referenced an infographic featuring the following statistic:

Nearly half (49 percent) of employees in a survey revealed that they would leave their current job for a company that recognized employees for their efforts and their contributions.

Really.  Nearly HALF of all employees would leave their job.

I know I’m cynical, but that seems awfully high, especially in a volatile economy.  So I reframed that statement (because I’m in HR and I know what reframing is), and I started thinking about whether or not the average employee would define recognition-worthy effort the same way management would.  I came to the following conclusion…

I don’t think they would.

In my career, I’ve been a part of many a performance review process, helping managers and employees alike understand why we do them, how we do them, and what the different ratings mean.  And it never fails that there is a severe disconnect between what the employee sees a extra effort and what the manager would call DOING YOUR JOB.

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Here’s a quick reminder for employees about the difference:

DOING YOUR JOB:

  • Showing up on time every day
  • Completing your work by the assigned deadline and in a quality manner
  • Being a decent human being to coworkers


EXTRA EFFORT:

  • Teaching others to do their jobs better
  • Identifying a more efficient way to do a task
  • Going above and beyond for a customer

Really, it’s about the difference between EFFORT and RESULTS.  Effort is good – managers want to see effort.  It’s an indicator that employees give a damn.  But guess what – results pay the bills, which means managers are more likely to recognize employees whose efforts yield results.  As an employee, I need to be aware of what will benefit the business and ensure my work is truly “value add.”  And I also need to communicate what I’m doing to my manager to ensure I’m aligned with his/her expectations.

Managers, you’re not off the hook for this one.  If your employees feel like you don’t notice their efforts, that’s on you.  It’s your job to give clear expectations for results and to provide meaningful feedback to your employees year-round. Too often managers are afraid to have a difficult conversation, telling employees “that was a a darn good try” all year…only to rate them lower in the annual review because nothing got done.  On the other hand, things come up that are out of the employee’s control that can keep their efforts from yielding the expected results.  So be a human being and acknowledge that.

Lack of recognition by managers is a real problem in many organizations, and it CAN lead to employees wanting to leave for a better job.  I also think misconstrued ideas of what recognition should look like leads to unrealistic employee expectations.

What do you think? Are employees being greatly unappreciated? Are managers being unfairly maligned for not rewarding employees for just showing up?  Share your thoughts in the comments.

You are who you THOUGHT you were! (a question of identity)

If you’re like most people, your life has been one identity crisis after another.

  • When you’re a little kid, you might have wanted to be astronaut, a doctor, a firefighter, a police officer….a stunt car driver.
  • When you’re in high school, you freak out because you’re a freshman – bottom of the social ladder.
  • When you’re a senior, you feel invincible – because you aren’t those puny freshman anymore.
  • When you’re in college, you decide you’re going to major in chemistry…no, pre-med…wait, art history…aw, screw it – business.

And then you start your working life for real, and you realize you’ve been answering the question, “What do you want to be?”, instead of, “What do you want to do?”

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He knew what he was talkin’ about.*

In our culture, we have learned to equate our job/career with who we are.  You can argue the rights and wrongs of this approach, but it’s a fact of life for most people in the working world.  I’m not here to debate pros and cons.  I’m more interested in honestly facing the impact our identity obsession has on our career decisions, and how acknowledging that fact can help us make better ones.

  • The Company: Whether it’s when you’re first starting out or are 20 years into your career, the name of the company on your business card can influence your choice. Do you join Google, even though the job sucks?  Or do you join ABC, Inc. – a relative nobody, but a nobody who will challenge and engage you on a daily basis? Easy money says you take the cooler sounding company because you know you have the opportunity to grow in an awesome organization.

    And yet…companies like Google are targeted by recent college grads, but not because of their job now, but because it will help them get a better job later. [Note: Peter Cappelli shared this thought in a presentation I saw 6 years ago – still searching for the link!]  Be honest about whether this choice is a destination or a stepping stone to something else.

  • The Path: At some point, you may be faced with the choice between remaining an individual contributor or angling for the management track.  A lot of people have no desire to lead others.  They like what they do, the challenge of the work.  The idea of dealing with the drama of others makes some people break into a cold sweat.

    And yet…some people think if they don’t achieve manager status, they have some how failed.  Is it enough to be “just” an expert in your field, or do you feel like you have to “prove” something…and maybe give up a piece of what makes you happy?

  • Title: Those in the know will claim title doesn’t matter, just what you do; and that truly happy employees are unconcerned with such trivial things as what’s on their business cards.  Plenty of us in HR and recruiting have rolled our eyes at the “Manager of Accounts” title that amounts to little more than a glorified salesperson.

    And yet…how many of us have faced those same recruiters and had to answer ridiculous questions about why you “took a step back” just because a title isn’t as cool sounding as as the responsibilities you have?  (Seriously, recruiters – you know better than to assume every company uses the same title structure!) It would be disingenuous to not acknowledge the influence that title has on our decisions.

  • Industry: My background has been in a lot of different industries – some exciting (VOIP, startups, alternate energy) and some not thought of as innovative (event planning, insurance, utilities).  Each industry I’ve worked in has taught me fascinating things and challenged me in ways I didn’t anticipate.

    And yet…there have been times in my past where I have hesitated to share what industry I worked in because it wasn’t the “hot new thing.”  If your identity is tied to being forward-thinking, envelope-pushing, and an all-around rabble-rouser, there can be some cognitive dissonance around the industry you choose to work in.

Each of us has made at least one decision (or more) in our career based on how we’ll answer the question “what do I want to be?” If we think we aren’t considering the coolness factor of a particular opportunity, and the way others might react when we’re talking at cocktail parties, we’re just fooling ourselves.

The ultimate sign of confidence and self-actualization may be the ability to simply share what you do when talking about your job…and being who you truly are.

We know what we are, but not what we may be.
-William Shakespeare 

 

*Because it never gets old to watch Dennis Green do this.

 

Admit I’m right!!! The value of debate in a polarized world

This past week, Bill Nye (self-proclaimed “science guy”) and Ken Ham (head of the Creation Museum) debated the merits of creationism vs. science/evolution.  (If you want to watch it, you can do so here.)  There was a lot of hubbub on both sides of the aisle on this one, with the prevailing opinion being why bother?  Scientists, in particular, were not terribly supportive of Nye’s decision to participate, a fact reflected in their feedback that it wasn’t “a total disaster.”

The crux of the mindset is that since the two sides are SO far apart in interpretation and beliefs, there is no point in having a conversation about it.

Well, I say hogwash.  Or at the very least, I call shenanigans.

Our society is increasingly polarized – we are bombarded by a black or white rhetoric that feels bound and determined to force us to choose a side and do it now.  The internet has a hand in this – those with fringe beliefs can find like-minded individuals more easily than ever before.  And even better, you can filter out all the stuff you don’t believe in, thereby validating only your opinion.

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With apologies to Bill Watterson – I love Calvin & Hobbes.

The value of debate depends on what your goal for the conversation is. If you want to instantly change the mind of someone who lives by deeply held beliefs – no, there is no point.  However, if you want to start the dialogue that will allow each side to develop empathy and understanding about the others’ point of view, debate can be incredibly beneficial.

I don’t know what the motivation was for Bill Nye and Ken Ham.  I suspect both sides wanted to try and explain their point of view while winning some folks over to their way of thinking.  (Given that the debate was held at the Creation Museum, I suspect Nye had a harder time of it.)  But I applaud them both for at least starting the dialogue – if not for their own beliefs, then for those who listened.

The mere fact that we as a society are talking about the debate requires us to consider our own beliefs, as well as the beliefs of others.  We are forced to consider the why behind our arguments, and weigh the merits of our whys.  And while we may seldom change our minds, we will sometimes concede that while we don’t agree with the other side, we can at least understand why they think that way.

The debate avoidance phenomenon is alive and well in the business world, too.  Here are some reasons we shy away from the conversation and some things to keep in mind to overcome them:

  • We think we’re Nostradamus: Ever notice how many psychics you work with? –  “Why even ask?  They’ll just say no.” “I’ll just put Ken into that position, no one else would want to try for it anyway.” “Feedback is useless because they just ignore it.”  If you can predict the future, go by a Powerball ticket already.
  • Conflict is icky: The core of every debate is a difference of opinion, and people seem to think that conflict means no one will like them or that the team doesn’t get along.  Remember – conflict is inherent to progress.  You can’t move forward without recognizing that the status quo needs to change.
  • People can be jerks: Not everyone debates professionally.  While most people can have a discussion about a difference of opinions like an adult, there’s always that one person who yells, or cries on command, or is incredibly passive aggressive.  Get over it. Say your piece, remind them about the goal of the conversation, and control what you can control (meaning you).  And remember: most of the time, they resort to these tactics because they want you to drop it – don’t fall for it!
  • What if I’m wrong?: It’s true – you may end up changing your position after the debate.  Oh, the terror!  You mean you were able to consider all sides of an issue and make an unbiased decision?  Yeah, we wouldn’t want that. [sarcasm – sorry!]

There are some concepts that we all just hang on to, regardless of the evidence.  Some call it faith, some call it fallacy, some call it lies, some call it conspiracy.  Whatever you call it, why not talk about it?  The only way we grow is to be exposed to new things…so go find a new thing and talk about it.

The worst that can happen is that you’ve had a conversation and maybe learned something new.  Isn’t that worth it?

Have you had a debate that gave you a new perspective? Share in the comments!