Fasten your seatbelts: 2018 may be a bumpy ride (a NON-prediction prediction post)

I typically avoid writing predictive blog posts. What the hell do I know about the future? I mean, I watch a lot of Black Mirror and all, so clearly I’m aware that our technology is leading us to a dystopian landscape that will suck away our very souls, but leadership and HR trends? My guess is those will be the same as they’ve always been, only faster and more intense.

The thing is…I’m seeing some interesting behavior online and in real life (IRL for you cool kids out there) and it’s enough of a shift from what I’ve noticed in the past to make me want to write about it. (To be clear, it may be that I’m just more aware of this behavior, but whatever, it’s my blog. Hush, you.)

In the past, I think most people just read an article or post or tweet and were pretty passive about it. If they liked it, they may click the little button, or share a smiley face. If they didn’t like it, they moved on. Nowadays, people are pushing back and challenging more. I’m not talking about those out there who challenge EVERYTHING. Those people have been and always will be there. I’m talking more about those on the sidelines – the people who keep up on current trends and articles and follow the “influencers” but don’t necessarily post or tweet much. THESE people are speaking up. What they may have let slide in the past is no longer something they’re willing to ignore. 

This is where the #metoo movement came from. This is where we are being pushed to discuss inclusion and racism like never before. This is where we are humbled by our preconceptions. This is where we learn.

Frankly, I think it’s awesome – particularly in the leadership/HR world. We build cliques and comfort zones. We help promote each other, and are excellent resources for each other. These are the good things! But we also sometimes fail to push back on each other. We think, “that’s just so-and-so” and let a questionable statement stand unchallenged for fear of damaging a relationship. These are the bad things.

My friend Laurie Ruettimann wrote a fantastic post about healthy debate (go read it, really). We need to embrace that. We who choose to write or post or speak must be okay with people challenging us. We must also be willing to listen when we’re told a statement we made may be offensive. We must ALSO be willing to stand by some of our more controversial statements if we believe in them – which means taking the time to expand upon them or maybe state them differently to add clarity.

I screw up ALL THE TIME. I’m a fast typer, so I tweet at the speed of sarcasm. I’m flippant. I’m sassy. I don’t suffer fools. While I think this makes me charming, it also can get me in a lot of trouble. Unless I’m willing to back up and listen to someone who pushes back, I won’t know how to respond. Crazy person? Probably won’t spend much time on it. Person who’s trying to explain to me why my words hurt them? I owe it to them to try and understand why. I won’t necessarily agree (seldom do), but if someone is willing to share their pain with me, it seems like I should listen. If you want to know what this looks like, Sarah Silverman is your role model. I am not at that level – may never be. #lifegoals

If you share your thoughts with the universe, be prepared for the universe to “share” back. If you write controversial things specifically to spark discussion – which, by the way, is totally cool and a useful way to get people talking! – be willing to engage in that healthy debate.

By the way, this isn’t just for the online community. There are quiet folks in your organizations who typically keep their heads down who are starting to speak up. Their voices may be quiet. They may be asking for confidentiality. But they ARE speaking up. For those of you in HR, have you noticed an uptick in investigations and complaints lately? Visibility breeds awareness breeds action. I’m okay with this. It’s time that the vocal among us make room for those who haven’t felt like they were allowed to speak, or felt like they didn’t have something to say.

 

So here’s my prediction: If you’re not prepared to hear from those who typically haven’t spoken up until now…2018 is gonna be rough.

 

 

You’re never too big to care about people

Almost every day, my delightful Mumsie Poo starts her morning by going to her local neighborhood Starbucks for a cup of coffee (grande in a venti cup – the woman likes her cream), chats with the baristas and some of the customers, and then continues on with the day’s activities. The agenda for these activities are usually sent to me in a daily text; I assume that’s so I can find her when she’s kidnapped for ransom money due to her secret royal status. Or because deep down she’s an arch nemesis and her texts are tiny daily monologues about how she will take over the world. Still figuring that one out.

Actual cake baked by Mumsie Poo for her Starbucks friends.

Anyway…Mumsie Poo celebrated her birthday on December 13th. In her daily text the next day, she told me that the Starbucks folks all chipped in to buy her a new coffee tumbler and paid for a month’s worth of free coffee for her. She was so tickled by that. She even baked them a cake to say thank you.

The thing is, this Starbucks has ALWAYS done great things for my mom. She’s a retired lady on a very fixed income, so going to buy a daily cup of coffee is a bit of an indulgence. She does it to get out of the house and to say hi to the friends she’s made at that shop. And they repay her – they “accidentally” forget to charge her for her coffee one day. Or they recharge her Starbucks card “just ’cause.” They know her by name and always ask her how her day is going. In return, Mumsie Poo bakes them birthday cakes, brings them Christmas cards, and gets too involved in the stories of their personal lives. (You can take the woman out of Chicago….)

They have built a wonderful little community at that Starbucks. On the times I’ve gone with Mumsie Poo, they all tell me how much they love my mom and what a great baker she is. They are incredibly nice to everyone who walks in, but are especially nice to their regulars. They really do go above and beyond to make Mumsie Poo feel welcome and comfortable. And they give her a hard time when she deserves it, so they get extra points for that.

My point in sharing all this is not to brag about my mom’s local Starbucks. It’s to point out that even though Starbucks has almost 14,000 locations IN THE US ALONE, they are able to create an individual connection with a customer. It’s not about profits, and it isn’t about marketing (although the word of mouth doesn’t hurt). It’s because they genuinely like what they’re doing and like their customers. And they understand they are making a difference in one person’s day.

There’s a lesson in all this for businesses and leaders alike.

Connect on a human level. Be generous. Care.

That’s all you really need to do to make a difference, no matter how big you are.

Too much crazy

Today, another person I respect and adore decided to take a hiatus from social media. This is something like the third or fourth person (that I know of) in the last 6 months.

There are a lot of reasons people take time off from social media. Some want to spend more time with family. Others realize it’s keeping them from doing what they love (reading books, painting, overthrowing governments, etc.). And one very special person claims quitting Facebook it has helped him learn to move 10 lbs objects with his mind. (He’s totally lying – he’s only managed 4 lbs, and that’s being generous.)

The most common reason I’ve heard lately, however, is that there is just too much crazy.

People can’t seem to be civil anymore. The 24/7 news cycle has turned every little thing into an “event.” And many wake up in dread over what may or may not have been tweeted overnight.

They might have a point. There are numerous studies suggesting that quitting Facebook – even for just one week – has benefits. Middle school students may be particularly susceptible to issues with social media, with online bullying becoming a real danger for kids as young as 10. They’ve even come up with a new term – bullycide – for when a child takes his/her own life because of bullying. It’s heartbreaking.

I’ve contemplated taking a break. I haven’t because most of the people I know I communicate with online (#introvert). But I have cut back. And I find myself avoiding crazy as much as possible – it’s too exhausting. Not everything needs to be an argument, and not every post needs a dissenting opinion.

I think the way people are interacting online right now is a mix of opportunity and motive. Online comments lend anonymity and distance and accountability is almost nonexistent. And as for motive? There are a lot of people out there who have either felt they never had a voice and then found it, or have always had a voice and think everyone needs to hear it.

It’s unfortunate – we’re like kids who broke the expensive toy because we couldn’t respect it. Or because we played with it too much and it fell apart. I worry because I see how we interact online bleeding over into our real world interactions, and it’s getting ugly. I also worry because all the noise can block out all the good that the internet can enable.

I hope the crazy calms down. I hope those who are struggling with memories and feelings that the relentless news cycle brings are able to find peace. I hope we find a way to talk instead of yell.

I hope we keep finding funny cat videos to share online. (Thug Cat is THE BEST.)

I hope we find ways to remind each other that the world is a beautiful place and that people are worth saving.

If you need a break, take it. But please come back.

We need you.