Lots happened this week.
Many people are reeling.
Here’s a picture of a kitten in a car.
Take care of yourselves, everyone.

Lots happened this week.
Many people are reeling.
Here’s a picture of a kitten in a car.
Take care of yourselves, everyone.

A reminder that I am attending the WorkHuman conference put on by Globoforce this week in Austin.
The first day of any conference is typically about getting your bearings. You wander through the conference space, figuring out where all the rooms are, how to find the expo hall, and – most importantly – where the afternoon snacks and coffee will be, and WILL THERE BE DIET COKE????
There are typically some pre-conference sessions, too. And while some may be tempted to skip them, the ones held yesterday were PACKED. Cy Wakeman kicked it off with her guidance on eliminating drama from the workplace; Steve Pemberton (Globoforce CHRO) followed with his remarkable personal story of resilience and triumph; and David Rock brought home Pre-Day (can we call it Day One? I don’t know!) with information on feedback and why we’re struggling so much with it. (Full disclosure: while I love David Rock’s work and like him as a speaker, I went back to my room to take a nap. I got up WAAAAAAY too early for a flight. Sorry, David! Heard it was great!)
Prior to all of this, though, was registration. You know, pick up your badge, get your conference schedule, conquer the world. Normally this is a pretty sedate process – people come in little packs, but seldom descend as one. Except for yesterday. When we descended like a pack of locusts upon an unsuspecting group of WorkHuman helpers. It seemed every attendee decided to pick up their badge RIGHT BEFORE Cy’s talk. As you can imagine, it overwhelmed the staff. People got a little fussy. People were worried about missing the speakers. People don’t like not getting stuff IMMEDIATELY. (People are weird.)
I bring this up not to admonish the staff but to congratulate them for their perseverance. Two workers (one from Ireland, one from Denmark) went up and down the line, talking with folks and offering to get water or hold their place if they needed to step out for a moment. They made the choice to allow people into the sessions without their badge so no one would miss content. They extended the check-in hours to alleviate pressure. They stayed positive. They stayed focused. They stayed friendly.
At a conference focusing on the human side of work, this was refreshing. Attendees weren’t super jerky. The staff stayed strong. There was a collective realization that the world won’t end if you don’t get your badge. The time spent in line was time spent connecting. People were able to reframe and no one got yelled at.
How about that? We can be nice – even when inconvenienced.
So shout out to the people who are helping make this conference happen. It’s hard to coordinate this many moving parts. And shout out to the attendees who remembered why they’re here – to connect and to slow down a bit and to remember we are all just people trying to make it work in this crazy world.
I’m looking forward to today’s sessions. And I look forward to high-fiving some hard-working staff who keep a smile on their face and do what they can to make this conference memorable. Let’s all try to make sure THEY have a good conference, too!
When I was a kid, The Muppet Show was constantly on. Whether it was Roger Moore’s rendition of “Talk to the Animals” while fighting spies with laser guns, or Lynda Carter just being awesome, I loved watching. My most enduring memories of several songs are the version I saw on The Muppet Show – “In the Navy” (Viking pigs singing); “Time in a Bottle” (one of the more poignant versions rendered); “The Gambler” (old ghost gambler guy!); and “Grandma’s Feather Bed” (one of several collaborations with John Denver).
Even better than the guest stars and music were the muppets themselves. Scooter had dreams and a work ethic. Sam the Eagle suffered fools. The Swedish Chef was…well, Swedish. And I’m pretty sure Statler and Waldorf are related to me. When I started to learn more about the craft underlying the creation of The Muppet Show – and later all the movies – I was amazed by the talent and dedication of the people who brought my favorites to life.
Other than Jim Henson (who created the whole thing), the puppeteer who shined brighter than them all for me was Frank Oz. He created Animal, Fozzie Bear (Wakka! Wakka! Wakka!), Sam the Eagle, and others. On Sesame Street, he was responsible for Grover, Cookie Monster, and Bert. And lest we forget…he created Yoda in The Empire Strikes Back – a role for which George Lucas campaigned for an Oscar nomination.
Beyond puppeteering, Frank Oz is an acclaimed director – Little Shop of Horrors, Dirty Rotten Scoundrels, What About Bob?, well…you can look up the rest on IMDB. He even occasionally made a cameo in movies – including that riveting prison clerk scene in Blues Brothers (sacred viewing in my childhood household).
I bring all this up because I want you to really understand what Frank Oz has accomplished throughout his career. This child of puppeteers who grew up to be so instrumental in so many lives.
And now – Frank Oz is on Twitter. And I adore him. 
Joining Twitter in December 2017 and using the handle @TheFrankOzJam, Oz has been authentically interacting with people in a way that’s both delightful and stunning. He shares thoughts as he goes about his day. He loves talking with fans, asking them where they’re from and admitting he can’t possibly talk to everyone because he still needs to talk to his wife!
Frank Oz on Twitter is a master class of humility – that most elusive of leadership traits we all claim people need, but often secretly dismiss as weakness when we see it. Since he’s been on Twitter, I’ve been glued to his feed and I think there are some things we can all learned from this man:
If you struggle with how to interact with others, follow Frank Oz on Twitter and study his language use, approach, openness, and humility. He’s the internet hero we didn’t know we needed. He is the balm to all the anger in the world right now. If we could just try to lead with curiosity and listen for understanding, maybe we’d be a step closer to being the people we hope we can be.
I view kindness as a weapon. Not the kindness that is paternal or condescending or platitudinous. I mean the kindness that comes from true empathy; that gently acknowledges another’s travails and so makes her/him feel less alone. For me, there’s no stronger weapon.
Frank Oz, 12/31/2017