Life is not a highlight reel

Like so many of us in the corporate world, I use LinkedIn (sometimes grudgingly) to connect with others. Look, it’s not my favorite site in the world, but in many ways it’s a necessity, so I try to focus on the benefits. ANYWAY… I was scrolling through my feed the other day and realized how little of it felt unfinished. Everything was presented as a completed thought. The lessons were clear. The vulnerability was controlled. Even the hard stuff showed up only after it had been resolved, when it was safe to talk about. Some of the posts felt like they were just missing the “tonight, on a very special episode of Terry’s LinkedIn feed….”

Each post was a single moment in time, presented as if it stood on its own.

And it made me think about how much we’re being trained to see the world in fragments.

LinkedIn isn’t unique in this, but it’s one that hits the business world hardest. It takes long, messy careers and compresses them into highlight reels. It turns ongoing work into finished insights. It rewards confidence, clarity, and closure, even when none of those things are honest representations of real life.

On the cutting room floor

I should probably admit that I can overthink this type of thing. I was a history major, and that way of looking at the world tends to stick with you. You get trained early to be suspicious of tidy explanations and single moments presented as truth.

In history, context isn’t optional. A quote only makes sense when you know who said it, when they said it, and what was happening around them. An artifact on its own might be interesting, but without knowing how it was used or what problem it was meant to solve, it’s easy to get it wrong.

That’s probably why LinkedIn, and social media in general, often makes me uneasy.

Most things that matter don’t make sense in isolation. Careers, decisions, leadership, relationships, etc., are shaped over time by pressure, tradeoffs, and accumulated experience. The way we consume information online trains us to do the opposite. We take in a post, a screenshot, a clip, a “stitch” (and yes, I know putting that in quotes makes me look old) – each one detached from what came before and what followed. Over time that starts to feel normal, even sufficient.

It isn’t.

When we start treating fragments as facts, it becomes remarkably easy to draw confident conclusions from very little information. We forget something archaeologists and historians take for granted: meaning lives in the context, not the artifact.

And once the fragment starts to feel like the truth, it changes how we judge people. We become less generous with our assumptions. Quicker to decide we understand someone based on a moment that was never meant to carry that much weight.

What we miss in the edit

When we lose context, we lose patience…and empathy usually goes with it.

It becomes easier to assume intent instead of complexity. Easier to believe that someone else’s decision was obvious, careless, or self-serving because all we’re seeing is the outcome, not the constraints, the history, or the tradeoffs that led there. We react to the end of the story without having seen any of the middle.

What makes this harder is that social media doesn’t just encourage that kind of thinking; it actively trains us for it. The constant stream of short, emotionally charged moments rewards quick reactions over reflection. Our brains get used to novelty, speed, and certainty. We’re nudged toward snap judgments because they feel efficient and satisfying, even when they’re wildly incomplete.

So we get quicker to judge and slower to wonder.

That shows up everywhere – not just in leadership, but in how we relate to colleagues, friends, and strangers. How willing we are to extend grace. How quickly we write people off based on a moment that was never meant to carry that much weight. A post becomes a personality. A decision becomes a character flaw.

At the same time, we start editing ourselves.

If every moment can be isolated and judged, we learn to present only the most defensible versions of ourselves. We share conclusions, not process. Results, not uncertainty. We wait until things are resolved before we talk about them, because unresolved things require context…and context doesn’t suit the algorithm.

Over time, this creates a strange feedback loop. Everything feels more staged, so we trust less of what we see. And because we trust less, we harden our judgments even further. The system rewards polish, but it quietly erodes understanding.

Finding the Director’s Cut

I don’t think the answer is to stop using these platforms or pretend they don’t shape us. They do.

But I do think we can be more intentional about how we show up within them, and how we interpret what we see.

That might mean slowing down before forming an opinion based on a single post. Reminding ourselves that most of someone’s story is off-screen. Choosing curiosity over certainty when we don’t actually have enough information to justify either.

And when we’re the ones posting, it might mean resisting the urge to over-polish. Offering a little more context than the format encourages. Letting things be unresolved. Accepting that real life, real work, and real people are rarely as tidy as a feed would suggest.

Context doesn’t fix everything. But without it, misunderstanding becomes the default.

If people who study ancient civilizations know better than to judge meaning from a single artifact, maybe the rest of us can learn to sit with a little more uncertainty when all we’re seeing is a moment, carefully curated into a post.

Fasten your seatbelts: 2018 may be a bumpy ride (a NON-prediction prediction post)

I typically avoid writing predictive blog posts. What the hell do I know about the future? I mean, I watch a lot of Black Mirror and all, so clearly I’m aware that our technology is leading us to a dystopian landscape that will suck away our very souls, but leadership and HR trends? My guess is those will be the same as they’ve always been, only faster and more intense.

The thing is…I’m seeing some interesting behavior online and in real life (IRL for you cool kids out there) and it’s enough of a shift from what I’ve noticed in the past to make me want to write about it. (To be clear, it may be that I’m just more aware of this behavior, but whatever, it’s my blog. Hush, you.)

In the past, I think most people just read an article or post or tweet and were pretty passive about it. If they liked it, they may click the little button, or share a smiley face. If they didn’t like it, they moved on. Nowadays, people are pushing back and challenging more. I’m not talking about those out there who challenge EVERYTHING. Those people have been and always will be there. I’m talking more about those on the sidelines – the people who keep up on current trends and articles and follow the “influencers” but don’t necessarily post or tweet much. THESE people are speaking up. What they may have let slide in the past is no longer something they’re willing to ignore. 

This is where the #metoo movement came from. This is where we are being pushed to discuss inclusion and racism like never before. This is where we are humbled by our preconceptions. This is where we learn.

Frankly, I think it’s awesome – particularly in the leadership/HR world. We build cliques and comfort zones. We help promote each other, and are excellent resources for each other. These are the good things! But we also sometimes fail to push back on each other. We think, “that’s just so-and-so” and let a questionable statement stand unchallenged for fear of damaging a relationship. These are the bad things.

My friend Laurie Ruettimann wrote a fantastic post about healthy debate (go read it, really). We need to embrace that. We who choose to write or post or speak must be okay with people challenging us. We must also be willing to listen when we’re told a statement we made may be offensive. We must ALSO be willing to stand by some of our more controversial statements if we believe in them – which means taking the time to expand upon them or maybe state them differently to add clarity.

I screw up ALL THE TIME. I’m a fast typer, so I tweet at the speed of sarcasm. I’m flippant. I’m sassy. I don’t suffer fools. While I think this makes me charming, it also can get me in a lot of trouble. Unless I’m willing to back up and listen to someone who pushes back, I won’t know how to respond. Crazy person? Probably won’t spend much time on it. Person who’s trying to explain to me why my words hurt them? I owe it to them to try and understand why. I won’t necessarily agree (seldom do), but if someone is willing to share their pain with me, it seems like I should listen. If you want to know what this looks like, Sarah Silverman is your role model. I am not at that level – may never be. #lifegoals

If you share your thoughts with the universe, be prepared for the universe to “share” back. If you write controversial things specifically to spark discussion – which, by the way, is totally cool and a useful way to get people talking! – be willing to engage in that healthy debate.

By the way, this isn’t just for the online community. There are quiet folks in your organizations who typically keep their heads down who are starting to speak up. Their voices may be quiet. They may be asking for confidentiality. But they ARE speaking up. For those of you in HR, have you noticed an uptick in investigations and complaints lately? Visibility breeds awareness breeds action. I’m okay with this. It’s time that the vocal among us make room for those who haven’t felt like they were allowed to speak, or felt like they didn’t have something to say.

 

So here’s my prediction: If you’re not prepared to hear from those who typically haven’t spoken up until now…2018 is gonna be rough.

 

 

Why I cringe when people say “hire for fit”

Companies are constantly looking for differentiators. In the first tech bubble, it was all about stock options and perks like kegs in the breakroom. In the second tech bubble, it’s been all about….stock options and kegs in the breakroom. Huh. I thought we’d come further than that. Moving on…

What you hear about more and more now, though, is “culture.” Culture is the great differentiator. It will make or break your company! It will make you productive! It will cure cancer! (Okay, I made that last one up.)

Listen, I’m a big fan of being intentional about the culture you’re allowing to develop in your workplace. It DOES impact the way people work, their ability to be successful, and how your customers view you. Whether or not you personally like Southwest Airlines (and I love them, so there), you can’t argue with their success in a tough industry. And they attribute it to their “culture” – from how they operate, to how they hire, to how they make, spend, and save money.

It’s the “how they hire” piece that I think people screw up all the time. (And I’m not the only one who thinks that!)

Too many companies who are concerned about their culture focus on hiring as the way to “fix it.” They think that by hiring the “right people,” they’ll magically get the culture they’re looking for. They focus on pre-hire assessments like personality tests and quirky questions and conversations about “passion.” And the next time the employee survey results come back, employees still say they don’t like the culture and turnover proves it.

At this point…I’m over “hire for fit.” Don’t get me wrong – I think it’s important that an employee aligns with core elements of the organization whether it’s the work they do, the people they work with, the values experienced, or what the company represents. But I think we’re going at it wrong. And here’s why:

ILLUSION #1 : Hiring for fit = a cure for all our ills: Every organization I’ve ever worked at that struggles with a “challenging culture” focuses on hiring as the fix. Why? Because it’s the easiest process to change. You add a couple of assessments, change some interview questions, and voila! All done.  

REALITY:  Hiring’s not your problem: Culture consists of EVERYTHING within your workplace, not just the people. It’s your systems, your processes, your location, your parking habits, the industry, your policies, your leadership practices, the behaviors of managers, communication….get the point. If you’ve got issues with your culture, it’s going to take more than just hiring people who SEEM to be part of the culture you want. You have to be willing to dissect the WAY you work. If you’re not wiling to do that, all those “new culture” people you hired are going to leave as soon as they can.

ILLUSION #2: Culture is about attitude, so we’ll ask about that: After all, we want to make sure people share our “values” so let’s make sure the questions are all about how they feel and what they like and dislike. That way we’ll know that they’re the right person to match our culture.

REALITY: Culture is about activity, not attitude: When you read about how Southwest (and other strong “culture” organizations – like Disney) hire people, you’ll see that they focus on BEHAVIORS, not feelings. That’s because behaviors are measurable and you can see how they impact work. Disney records how candidates interact with others, how they treat the receptionist, their inherent curiosity when sitting in a room…all behaviors. Southwest asks candidates how they handled a tough customer situation, looking for examples of the actions taken and the results of those actions. If you want a “culture fit” hire, find people who embody the culture through action, not words.

ILLUSION #3: Our managers are skilled enough to decide if someone is a good fit: We gave them a set of questions and told them to follow the law, they should be fine. Besides, these people have been here FOREVER and totally know what a good hire would look like.

REALITY: At best, they’re guessing. At worst, they’re using “not a fit” as an excuse for discrimination: If you don’t require interview training and calibration before a person is allowed to interview candidates, you have little to no assurance they know what they’re doing. Even then, you’ve got unconscious bias that no amount of training can overcome. By allowing “not a fit” to become the reason a qualified, promising candidate doesn’t get hired, you’re making it okay for managers to make snap judgments. If you can say “not a fit because of x,y,z examples of behaviors,” you’ve got a better chance. Also…DO YOU EVEN REALLY KNOW WHAT YOUR CULTURE IS? Probably not. You think you know. But unless you’ve done a valid assessment, you’re just describing what YOU think the culture is. 

ILLUSION #4: Same is good: Companies believe that if everything acts the same, thinks the same, and looks the same, then the culture will be fabulous and the company will be 100% successful.

REALITY: Diversity is good: You need diversity of backgrounds, thought, experience, age, race, gender…all of it. It breeds innovation. It pushes the company forward. It helps reduce that unconscious bias that gets us into trouble. It’s not the friction that’s the problem – it’s how you function with friction that’s hurting you. Include and celebrate differences and learn to leverage that friction in a way that’s beneficial to the organization.

In a perfect world, I would want companies to share openly enough of who they are and how they operate so that potential candidates can make the educated choice about whether or not they might be a “fit.” There are also tools out there that can help identify alignment with company values/behaviors in such a way that both allows the candidate to decide if they want to proceed AND helps the hiring manager identify questions that will get at the heart of whether full alignment is good or if the team needs that friction.

So please….stop acting like all  you really need to do is “hire for fit.” There are bigger issues at stake. Tackle those and then MAYBE you can start hiring for fit.

Maybe.