Category: Self-Awareness

Connecting the dots (and by dots, I mean people)

Note: This week I am at the annual National SHRM Convention in Las Vegas, NV. And in case you’re wondering if it it’s hot in Las Vegas in July, the answer is HELL YES. The heat…my god, man, THE HEAT.

As we enter the final day of this national gathering of HR folks, the attendees will be thinking about what they really got out of this experience.

  • Were the sessions worth it? Many of them were. Hopefully you chose wisely!
  • Were the keynotes good? Mika Brzezinski was. Her message about knowing your value resonated. And even if you disagreed with her, she made you think about WHY you disagreed.]
  • Were the boxed lunches good? No. 
  • Was the Expo Hall helpful? Depends on your goals. May you connect with many good vendors!
  • Did you have fun at Jennifer Hudson? No one called me for bail money, so you must have balanced it right!

What strikes me about this week as I talk to fellow attendees is how much they talk about different people they’ve met. About the woman working in Iowa as an HR Department of One and how much she has in common with the man in California facing the same challenges. About the folks on the shuttle bus chatting about their day, laughing knowingly about a session as if they were old friends. About the online friends who have been connected for a couple of years who finally got a chance to meet face to face.

I attend SHRM not just because I want to see the sessions, or keynotes, or go to Vegas. (Wait…what?)connect-the-dots

I attend SHRM because I want to connect with the online community who has welcomed me, supported me, mocked me (I’m looking at you, Stollack), and embraced me as one of their own. I am not here in any sort of official blogging/social media capacity and yet I’ve been able to hang with these folks, participate in fantastic conversations, and share my opinions with this fascinating, smart group of people.

Last night at dinner, Jason Lauritsen (yes, I’m name dropping) stopped for a moment and reflected on the growth of this little online family, and how SHRM has become a type of family reunion – a chance to reconnect on a human level with people who have been scattered around the nation.

Jason’s right. SHRM really is about the connections we make. But what’s more important are the connections we SUSTAIN.

My challenge to you as you go back to your homes and to your lives (or to the casinos) is to ensure you sustain the connections you make in life. Help connect people to those who can help each other. And plan ways to keep those connections fresh through face-to-face meetings.

The simple truth is that for all the process and product our companies deal with, it’s the PEOPLE that matter.

Connect. Sustain. Refresh.

It’s that simple.

HR is burned out…why leaders should care

This week I am attending the WorkHuman 2015 Conference in Orlando, Florida. The goal of this conference is to help companies find ways to create a community of support and positivity that brings greater meaning to everyone’s work lives.  I’ll share what I learn here and on Twitter (@mkfaulkner43 #WorkHuman). 

Any time you go to an HR-related conference, you meet amazing people, are exposed to new (and old) ideas, and get a sense of what life is like in others’ work worlds.

You also inevitably hear complaints.

This is not unique to an HR conference. Get any two people who work for a living together and they will start complaining about their office, or their boss, or some process they hate. It’s human nature to vent, and conferences are a breeding ground for it because this is a new group of people who has never heard our stories before. And we love a fresh audience.

What does strike me at the more recent HR conferences I’ve been to is that the stories have moved away from the “You won’t believe what this employee did” variety to more of the “I don’t think I can do this anymore” variety. HR professionals are feeling stretched thin, trying to juggle the ongoing demands of changing regulations and administration with the increased pressure to be strategic and bring value, and oh, by the way – plan the company picnic.

In short – HR is burned out.Oxygen Mask

They are sick of hearing about how they are the problem. They are sick of hearing about how employees are their problem. They are sick of employees complaining about their bosses, and they are sick of hearing managers complain about their employees.

They’re also tired. HR people don’t always get a full night’s sleep.

So why does this matter to leaders? Why should you care if HR is burned and cranky?

Because that HR person needs to have your back. They need to help advise you on the right decisions to make. They need to help you balance dollars and humanity. They craft the strategy that helps attract and retain your talent, and they hold you accountable to those promises you made during that all team meeting. They also help you deliver difficult messages with grace, keep egg off your face (if you let them), and have some pretty great ideas about how to help the business reach the next level of awesomeness.

And if HR is burned out…they may be less inclined to do those things for you. Sure, they’ll make sure the employees are paid and legal, but you won’t get all the extras that you take for granted.

In a morning keynote, Arianna Huffington spoke elegantly about the power of renewal – of putting the care of ourselves first so that we can facilitate the care of others. She compared it to: “In case of emergency, place your own oxygen mask before assisting others.” It results in better health, better innovation, better creativity, and better productivity.  It results in RESULTS.

HR is often the worst at taking its own advice. We work through lunch. We come in early and on weekends, we stay late to meet with employees afraid to meet during business hours. We respond to emails at all hours of the night because an executive forgot to tell us something that we really need to know before that meeting in the morning. We do this because many of us are martyrs who think we have to. And we do this because we care that things are done to expectations.

This comes at a cost.

Leaders – don’t take HR for granted. Help them set the example that the rest of the organization can follow. Tell them to go home on time. Tell them to stop responding to emails. Don’t enable their need to please. Help them set boundaries…and then allow them to KEEP those boundaries. No one gets to break that rule. No one.

In the end, you will have more effective HR, more effective employees, and a more successful business.

And HR conferences will be filled of fun stories again, instead of good people at the end of their tether.

 

Finding sanity with a bit of sunshine

This week I will be attending the WorkHuman 2015 Conference in Orlando, Florida. The goal of this conference is to help companies find ways to create a community of support and positivity that brings greater meaning to everyone’s work lives. This conference is unique in that it’s not just about keynote speakers. The days start with yoga or a run, there are breaks during the day to connect with people, there are interactive discussions. It’s helping us practice what we preach. I’ll share what I learn here and on Twitter (@mkfaulkner43 #workhuman). 

We live and work in a world where there is no “off” switch. We come to work early, we leave late, we don’t take breaks, we eat lunch at our desk. And for this, we feel like we don’t get any work done.

When stress is high and achievement is low, it affects employees. People get stressed. People get fussy. When people get stressed AND fussy, there is no end to the drama. There’s a sour buzz in the air. People don’t want to give others the benefit of the doubt. Dumb mistakes get made. Fingers get pointed. All because we think we have to BE SEEN doing work – putting in the extra hours, toiling away at our desks so we can brag/complain about all the time we worked this week.

What the hell is wrong with us, people??!!!

First of all, we’re not solving the world’s problems by working that many hours. In fact, it makes us less productive. So good job, we’re costing the company money AND not getting good work done.

Second of all, we’re not the lone sufferers we seem to think we are. Research shows only 1 in 5 American workers take a lunch. Those people are blissful and happy and know what the weather is outside without having to check their weather app. Everyone else eats like crap at their desk because some how they think that they’ll get extra credit for being a fricking martyr.942472-work-holiday

I’m guilty of “eat at desk” syndrome. Most of the time it’s because my lunch hour is usually the only “free time” I have to catch up on emails or do actual work. But that’s no excuse. I know it impacts my creativity and ability to think critically. It also make me cranky if I’m inside all day when the sun is shining after weeks of non-stop rain. (Seriously. We’re done for now.)

And so, one day this week, I decided I didn’t want my sensible Progresso Light Soup (I’m partial to the Chicken Corn Chowder, in case you’re picking some up). I wanted fish and chips. And I wanted to eat it outside on a patio. So a group of us went and did exactly that. We got away from the office and sat in the fresh air and ate like crap (okay that part didn’t change). But what DID change is that we were able to reset for the rest of the day, and in same ways, for the rest of the week. It was like a mini-vacation. I even got a little sunburn. It was glorious.

So what did we learn from our impromptu luncheon adventure?

We learned that lunch breaks are there for a reason. That being an exempt employee does NOT mean being exempt from lunch breaks. And that eating fish and chips outside on a patio in the bright sunshine is an essential part of surviving the rat race.

The next time you find yourself approaching burnout, or snapping at your colleagues a little too easily, or struggle to write more than 4 words in a row that make sense – stop and think about the last time you had a lunch break. Then stand up and walk outside. You won’t get fired. You won’t get yelled at.

You earned that break, dammit.

So take it.