You are how you act (a cautionary tale)

See thou character. Give thy thoughts no tongue,
Nor any unproportioned thought his act.
Be thou familiar, but by no means vulgar.

– Polonius to Laertes, Hamlet

I hate to be yet another post about Richard Sherman and all that, but try as I might, I just can’t shake some feelings of disappointment over the whole affair.  For those of you who have been without internet, here’s what everyone has been talking about.

Sherman’s reaction touched off a firestorm of reaction.  The debate seems to have settled into two camps – those who think Sherman is a thug, and those who think the media is being unfair.

Give every man thy ear, but few thy voice;
Take each man’s censure, but reserve thy judgment.

When I saw it, I was pretty annoyed – he was asked a question about his team, and chose to use this moment to trumpet himself (not his team) and make a personal attack on Michael Crabtree, his opponent.   I don’t think he’s a thug or any of the other words used to describe him – I think he’s a guy with low impulse control who needs to have a little more professionalism.  The outburst (and subsequent follow up comments) lacked humility, a quality other greats in the game show in victory and defeat.whois

But do not dull thy palm with entertainment
Of each new-hatch’d, unfledged comrade. Beware
Of entrance to a quarrel, but being in,
Bear’t that the opposed may beware of thee.

But apparently I’m mistaken.  This story was written – telling us that we are lazy and awful because we didn’t bother to get to know the real Richard Sherman, and aren’t we all just shallow.

Guess what? We are how we act. Each of us is responsible for our behavior. Richard Sherman has a pattern of disrespecting his opponents. I’m glad he’s a person who found a better life through his talent, but that doesn’t excuse him for acting like a jerk.  And now kids are making videos re-enacting the rant.  We are supposed to be okay with it because if kids can re-enact it, there obviously wasn’t anything inappropriate done or said.  Other than the lack of sportsmanship.

There are CEOs who are assholes in their day-to-day lives who are loved because they manage their public persona so well (or the serial killer about whom everyone says, “he seemed like such a nice guy”), just as there are people like Sherman who may do wonderful things away from the spotlight, but chooses to act like a jackass when the cameras are on.  And the one we see on TV is the one from whom we make our judgements.  Is it fair?  Maybe not.

And that in way of caution, I must tell you,
You do not understand yourself so clearly

But it happens to each of us every day – our value to a company might be based on a hallway interaction with an EVP, or one meeting with stakeholders, or a chance encounter on IM.  And we don’t always get a chance to hold follow up press conferences or send out tweets to argue our case.  And most of us don’t get to play the “that’s your problem” card.

We all have choices on how we act.  No, we cannot control how people will react to us.  Nor can we control the judgements made about us based on the baggage people carry around with them.  But we can acknowledge that sometimes our actions might be misinterpreted because of the timing or tone, and we can apologize when we act inappropriately.  We can be accountable for how we act, for that is how others see who we are.

Sherman has had a good past couple of years (as well a dodged suspension due to irregularities in the collection process), and he has always had a big mouth.  If he wants to be remembered for his talent and not for his attitude, he would do well to rethink his public persona.  If he wants to be remembered for his intelligence and escape from a difficult childhood, he should act as the person he is.

This above all: to thine ownself be true,
And it must follow, as the night the day,
Thou canst not then be false to any man.

Unless he is the person he acts like.  And that’s all on him.

To Burn or Not to Burn? (a question of bridges)

Early on in my career, I had one of those proud/not-so-proud moments (depending on how you look at it) while working for a small company as an “office manager” – you know, that all-inclusive title that pretty much means you have no authority but all the blame.  I dropped an F-bomb on the owner’s wife.  [It’s a long story, but basically she accused me of not caring enough about the job. Because I didn’t respond to her request in 3 seconds.  But I digress.]

I believe the exact phrase I used was, “F*** you and f*** this job.”  I grabbed my phone and my purse and made my dramatic exit.

After walking away from the building, the reality of what happened hit me and I called my husband and said, “I think I just quit my job.”  The thing was, I couldn’t afford to quit my job.  So…I turned around and went back to the office to figure it out.   So much for leaving in a blaze of glory.

Luckily, the owner’s wife apologized first, then I apologized, and we made it work until I moved on to complete my student teaching.  Despite the time that has past, I’ve never forgotten that moment, thinking back to it with a certain wistfulness every time I’ve moved on from a company.  But I have never reenacted that moment because I know there would be consequences.

man lighting fuse

Before you decide to lay waste to the past and leave in a dramatic fashion (like these extreme quitters), decide if it’s worth it by answering these questions:

  • Will I need a reference from anyone at this company?
    Obviously you would only select “friendly” references.  But any recruiter worth their salt will do what they can to find backdoor references – folks NOT on your friendly list – because they want the real scoop.  Those are the people you need to be thinking about.
  • Did I gain a significant amount of experience at this company that I will need to be able to refer to in the future?
    A job you had for a month or two might be okay to leave off the ol’ resume.  But what if you were there for 2 years?  Or 5 years? Or 15?  You’re going to need to be able to use that experience to sell your skills to a future employer.
  • Is it possible I may want to return to this company?
    Sean Connery claimed he would NEVER play James Bond again…and then came back to make, you guessed it, Never Say Never Again.  I get tough work environments, burn out, impossible bosses, etc.  The reality is that people move on, circumstances change, and time lends perspective.  Don’t risk future opportunity to for short-term satisfaction.
  • How small is my industry’s world?
    This is particularly important if you have a niche skill set – IT, legal, and yes, even instructional design, can fall into this arena.  Word of your behavior will get out.  And with social media, the range will be even further than you think.  If there’s a chance your exit may reflect poorly on you if told to a potential future employer, it’s a BAD idea to burn that bridge.
  • Am I an adult?
    Seriously, are you?  A true professional tries to address the issues at hand, and if that doesn’t work, he or she leaves like an adult human being rather than a 2-year-old or viral video wannabe.  Yes, it’s really entertaining to watch the videos of extreme quitters, and we all live vicariously through their efforts.  But what did it really change in those companies?  And where are those people today?  A few people did turn their moment of fame into a career, but most probably traded a moment of triumph for a professional lifetime of explaining away that YouTube clip.

There are times when burning bridges might make sense (companies engaging in illegal activities come to mind).  The point is, only you can make that choice – so make it a good one.

If you decide it’s totally worth it – go for it!  And please, film it so we can enjoy it, too.

Do you have story of a burned bridge to share?  Are there times when it DOES make sense to burn a bridge?  Let me know in the comments!

Snark is the New Cool…and that may not be cool

One of the things you may not know about me is that I’m a bit of a musical theater nerd.  What this really means is I tend to be a singing snob.  Yeah…I’m one of those people.  It doesn’t mean I think I can do it better than other singers, I just get annoyed when singing isn’t done correctly. (Note to teachers of young singers – STOP MAKING THEM SING OUT OF THEIR NOSES!!!!!  Thank you.)

So when a live broadcast of The Sound of Music was announced with Carrie Underwood, I wasn’t terribly excited.  Nothing against her voice – I’m just not a country fan and I think sometimes she can be a little wooden in her performance.  And I love Julie Andrews.  Therefore, I chose not to watch.

That doesn’t mean I didn’t read a bunch of the comments made on social media on the interwebs.  Seriously, y’all got creative.  And some of you were funny.  And a little mean.

snark1

I was listening to Seth Speaks on my satellite radio (On Broadway channel – enjoy!) and Laura Benanti was a guest (she played the Baroness on the NBC broadcast, and starred as Maria in the Broadway revival…and she is amazing).  She was sharing some backstage stories and such, and Seth asked her what she thought about the comments made against Carrie.  And Laura threw down on the haters.

“Snark,” Laura says, “is the new cool.”   She pointed out that here was a person with the courage to try something she’d never done before…live…in front of 18 million people.  Instead of applauding her for it, and celebrating the fact that a major network took a chance to bring a new, younger audience to Broadway and music, the Twitter-verse used it as a chance to show off how clever it is.

No snark?
This stuck with me.  I love snark.  I enjoy the heck out of reading it, and I tend to engage heavily in the dishing out of said snark, too.  But Laura has a point – snark can get in the way of what you’re really trying to accomplish.  It can shut down people’s willingness to take a chance.  It can break down the feeling of “team”.  A lot of people who give snark can’t take it, so then you get a whiny snarker.  And while snark might be funny or make you look clever, is it adding anything of value to fix the perceived issue?  In short, snark can be extremely damaging.

What to do?
I’m not going to advocate going snark-free.  A little snark is like good satire – it points out that the emperor has no clothes and uses humor and shock to heighten awareness about a situation.  Matt Charney’s Snark Attack blog  is great!  So is Television Without Pity (spare the snark, spoil the network).  That snark IS cool.  And funny.  And thought-provoking. And change driving.

So if you consider yourself a snark aficionado (and who doesn’t, amiright?), use the next 30 days to pay attention to how and when you use it.  If your intent is pure and you’re working towards a greater good, snark away.  And a little snarkiness amongst friends can be fun!  But if you’re employing snark to put someone else down because it makes you feel better about yourself and you think it makes you look clever, stop it. You’re just being an asshole.